Shipping & Return policy
Due to the impact of Covid-19 shipping can possibly be delayed. Rest assured that we are working hard to get all orders out as soon as possible. All items leave the shipping site within 3-5 business days of order. Please allow 7-10 days to receive your order.
We have a 10-day exchange policy, which means you have 10 days after receiving your item to request a exchange.
To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a exchange, you can contact us at email@example.com. If your exchange is accepted, You are responsible for shipping merchandise back to Diamond Lyfe Kutz. Items sent back to us without first requesting a return for exchange will not be accepted.
You can always contact us for any return or exchange question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items,custom orders, hair units, used "salon at home products" or gift cards.
**NO REFUNDS - EXCHANGE OR STORE CREDIT WITHIN 10 DAYS **
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the Exchange was approved or not.